Customer service

Customer service 

You would like to know details about your order? You would like to make a cooperation request? Do you have a product request? Please contact our customer service. We are here for you to assist you!


You do not have to meet a minimum order value to order your neotes products. 

Of course, we also offer a quantity discount for larger purchase quantities. Please contact our customer service for your request. We will prepare an offer for you. 

You have the possibility to enter your voucher code during the order process. Please select the “Voucher code” field in your shopping cart and confirm your entry by clicking on the “Apply voucher” button. 

You can find the delivery times for our products on the respective product pages. Usually you will receive your package within 3-4 working days. If this is not the case, please contact our customer service. 

Please write a message to our customer service with your interest of cooperation. We are looking forward hearing from you.