Shipping & delivery

Delivery

We ship worldwide. If your country is not one of our shipping destinations, please contact our customer service (cs@neotes.care) and we will find a solution.

For orders to Switzerland, please use www.neotes.ch to ensure a smooth delivery.

Delivery costs

From an order value of €50, we ship free of charge within Germany. In Austria from 100 € and in Switzerland from 100 CHF.

Orders delivered to Switzerland may be subject to customs duties levied by the relevant authorities. Please note that these fees are to be paid by the buyer and are not borne by the seller.

The levying of customs duties when importing goods into Switzerland is based on Swiss customs regulations. These are governed by the Swiss Customs Act (Customs Act, CA) and the associated ordinances. Customs duties are charges levied by the Federal Customs Administration (FCA) and it is customary for the recipient of the goods (i.e. the buyer) to be responsible for these charges.

If the order value is less than €50, the delivery costs will be calculated according to your delivery address. For orders within Germany these are € 4.50 and € 10.00 for orders within Europe.

The prices stated on the product pages include VAT and other price components.

There are no shipping costs for digital content (e-books, software, etc.).

Delivery times

We usually ship within 1-3 working days. The delivery times can be found on our product pages.

If you have ordered items with different delivery times, we will send the goods in a single shipment unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

Please note that we can only process orders received on Fridays or at the weekend on the following Monday. You will receive an e-mail notification as soon as your order is on its way to you.