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Taxes included. Shipping and discounts are calculated at checkout.
Shipping & Delivery
Delivery
We ship worldwide. If your country is not among our shipping destinations, please contact our Customer Service (cs@neotes.care), and we will find a solution.
For orders to Switzerland, please use www.neotes.ch to ensure smooth delivery.
Shipping Costs
We offer free shipping within Germany for orders of €50 or more. In Austria, free shipping is available for orders of €100 or more, and in Switzerland for orders of CHF 100 or more.
Orders delivered to Switzerland may be subject to customs duties imposed by the competent authorities. Please note that these charges must be borne by the buyer and are not covered by the seller.
The collection of customs duties on goods imported into Switzerland is based on Swiss customs regulations. These are governed by the Swiss Customs Act (Customs Act, ZG) and the corresponding implementing regulations. Customs duties are levied by the Swiss Federal Office for Customs and Border Security (FOCBS), and it is customary for the recipient of the goods (i.e. the buyer) to be responsible for these charges.
If the order value is less than €50, shipping costs will be calculated based on your delivery address. Shipping costs are €4.50 for orders within Germany and €10.00 for orders within Europe.
The prices stated on the product pages include the applicable statutory value-added tax (VAT) and all other price components.
No shipping costs apply to digital content (e-books, software, etc.).
Delivery Times
Orders are generally dispatched within 1–3 business days. The applicable delivery times are indicated on our product pages.
If you have ordered items with different delivery times, we will ship the goods together in a single shipment unless otherwise agreed with you. In this case, the delivery time is determined by the item with the longest delivery period in your order.
Please note that orders received on Fridays or during the weekend can only be processed on the following Monday. You will receive an email notification as soon as your order has been dispatched.